1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

• The product received is damaged, defective, or incorrect.
• The item is unused, unopened, and in its original packaging.
• The return request is placed within 24 hours of delivery.
• Perishable items such as dairy products, pickles, chutneys, and murabbas are non-returnable , unless they arrive damaged or spoiled.

2. How to Initiate a Return

To request a return, please follow these steps:

• Contact Us: Email us at care@truebharat.org within 24 hours of receiving your order.
• Provide Details: Share your order number, reason for return, and clear photos of the product if it is damaged or incorrect.
• Approval & Pickup: Our team will review the request, and if approved, we will arrange a pickup or request you to return the product via courier.

3. Refund & Replacement Policy

• Replacement: If applicable, we will send a replacement product at no extra cost.
• Refund: Once we receive and inspect the returned item, a refund will be processed within 5-7 business days via the original payment method.
• Shipping Charges: Refunds will not include shipping charges unless the return is due to a damaged or incorrect product.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or used products
• Perishable food items (unless spoiled or damaged)
• Products purchased under promotional or clearance sales